fb774 Privacy Policy

1. Introduction and Scope

fb774 ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users ("you," "your," or "User") who access or use our online gaming platform, mobile applications, and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission of the Philippines.

This Privacy Policy applies to all personal data collected through the fb774 website (https://fb774.cam), mobile applications, customer support channels, promotional communications, and any other interactions with our Service. By registering an account, accessing the platform, or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register an account with fb774, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (passport, driver's license, national ID, or other valid ID for Know Your Customer verification).
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted format), and security questions.
• Financial Information: Payment method details (GCash account, PayMaya account, bank account information), transaction history, deposit and withdrawal records, and source of funds documentation for anti-money laundering compliance.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs for biometric verification, and other documents required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Communications: Records of customer support interactions, live chat transcripts, emails, and any other correspondence with fb774 staff.

2.2 Information Collected Automatically

When you access or use the fb774 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising IDs), and mobile network information.
• Connection Data: IP address, internet service provider (ISP), approximate geographic location (city and country level based on IP geolocation), time zone, and access dates and times.
• Usage Data: Pages visited, features accessed, games played, betting patterns, session duration, clickstream data, referral sources, and navigation paths through the platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to recognize your device, remember preferences, analyze usage patterns, and deliver personalized content. For detailed information, see Section 9 (Cookies and Tracking Technologies).

2.3 Information from Third-Party Sources

We may receive personal information from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment Processors: GCash, PayMaya, and banking institutions provide transaction verification, payment confirmation, and fraud detection data.
• Identity Verification Services: Third-party KYC and AML verification providers may supply identity validation, document authentication, and watchlist screening results.
• Publicly Available Sources: Information from public records, sanction lists, politically exposed person (PEP) databases, and adverse media screening for compliance purposes.

3. How We Use Your Personal Information

fb774 uses your personal information for the following purposes, all of which are necessary for the performance of our contract with you, compliance with legal obligations, and our legitimate business interests:

Purpose	Legal Basis
Account registration, authentication, and management	Contract performance
Processing deposits, withdrawals, and financial transactions	Contract performance
Identity verification, KYC, and AML compliance	Legal obligation
Fraud detection, prevention, and security monitoring	Legitimate interest
Age verification and responsible gaming enforcement	Legal obligation
Game delivery, wagering, and payout processing	Contract performance
Customer support and dispute resolution	Contract performance
Marketing, promotions, and personalized offers	Consent / Legitimate interest
Platform analytics, performance optimization, and improvement	Legitimate interest
Compliance with PAGCOR regulations and legal requirements	Legal obligation
Enforcement of Terms and Conditions	Legitimate interest

3.1 Marketing Communications

With your consent, we may send promotional emails, SMS messages, push notifications, and in-app messages about bonuses, tournaments, new games, and special offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting notification settings in your account, or contacting customer support. Opting out of marketing does not affect transactional communications such as account notifications, withdrawal confirmations, or security alerts.

4. How We Share Your Personal Information

fb774 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, and banking institutions process deposits and withdrawals on our behalf.
• Identity Verification Providers: Third-party KYC, AML, and fraud prevention services verify your identity and screen for regulatory compliance.
• Technology and Hosting Providers: Cloud infrastructure, content delivery networks (CDNs), database management, and cybersecurity services support platform operations.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms facilitate customer service delivery.
• Analytics and Marketing Tools: Analytics providers, advertising networks, and email service providers help us understand user behavior and deliver marketing communications.

4.2 Regulatory and Law Enforcement Authorities

We may disclose personal information to the Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, and other government authorities when required by law, regulation, subpoena, court order, or legal process, or when necessary to:

• Comply with gaming regulations, AML obligations, and tax reporting requirements.
• Investigate suspected fraud, illegal activity, or violations of our Terms and Conditions.
• Protect the rights, property, or safety of fb774, our users, or the public.
• Enforce legal claims or respond to legal proceedings.

4.3 Corporate Transactions

If fb774 undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers, technology partners, and hosting infrastructure are located. These jurisdictions may have data protection laws that differ from Philippine law. When we transfer personal data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities.
• Data processing agreements with third-party vendors requiring compliance with Philippine data protection standards.
• Technical and organizational measures to ensure data security during cross-border transfers.

By using the fb774 platform, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

6. Data Security Measures

fb774 implements industry-standard organizational, physical, and technical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data, including passwords and financial information, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers on a need-to-know basis. Multi-factor authentication and role-based access controls are enforced.
• Security Monitoring: We employ intrusion detection systems, firewalls, anti-malware software, and continuous security monitoring to detect and respond to threats.
• Regular Audits: Independent security audits, vulnerability assessments, and penetration testing are conducted regularly to identify and remediate security weaknesses.
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this Privacy Policy and delete data when no longer needed.

Despite our security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. Data Retention Periods

fb774 retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for seven (7) years after account closure to comply with AML regulations and tax reporting requirements.
• Transaction Records: Retained for seven (7) years from the date of the transaction in accordance with AML and gaming regulations.
• KYC and Verification Documents: Retained for seven (7) years after account closure or the last verification event, whichever is later.
• Marketing Data: Retained until you withdraw consent or for three (3) years from your last interaction with marketing communications, whichever comes first.
• Support and Communication Records: Retained for three (3) years from the date of the last communication for quality assurance and dispute resolution purposes.

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restriction of Processing: You have the right to request that we limit the processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by law. Requests may require identity verification to protect your personal information from unauthorized disclosure.

9. Cookies and Tracking Technologies

fb774 uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the platform, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Collect information about how users interact with the platform, which pages are visited, and which features are used. This data is used to improve platform performance and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience.
• Advertising and Targeting Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

9.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the fb774 platform. Most browsers allow you to:

• View and delete cookies stored on your device.
• Block third-party cookies while allowing first-party cookies.
• Set your browser to notify you when a cookie is being set.
• Delete all cookies when you close your browser.

For more information on managing cookies, visit your browser's help section or consult the browser manufacturer's website.

10. Children's Privacy

fb774 services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has provided personal information to fb774, please contact us immediately at [email protected].

11. Third-Party Links and Services

The fb774 platform may contain links to third-party websites, services, or applications that are not operated or controlled by fb774. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

12. Changes to This Privacy Policy

fb774 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on the fb774 platform, sending an email to the address associated with your account, or through other appropriate communication channels. The "Effective Date" at the top of this Privacy Policy indicates when the policy was last updated. Your continued use of the fb774 platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or your data protection rights, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the fb774 platform

For complaints or inquiries regarding data protection compliance, you may also contact the National Privacy Commission of the Philippines:

• Website: https://www.privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City 1300, Philippines